Get in touch with Shirts on Fire
Have a question about your brigade’s online store or need help with a custom order? At Shirts on Fire, we are proud RFS members ourselves, so we understand the unique needs of fire brigades and first responder units across Australia. Whether you’re looking to set up a new hosted merchandise solution or have a query about an existing order, our team is here to help.
Contact details
Address: PO Box 4140, Pitt Town NSW 2756
Email: hello@shirtsonfire.com.au
Office hours: Monday to Friday, 8am-4pm
Setting up a brigade store
Zero setup cost online stores for NSW RFS brigades and specialist groups.
Custom apparel inquiries
Need something custom printed or bulk ordered?
Order tracking
Information on your custom-printed gear delivery times.
Sizing support
Have questions about what sizes? We can help with the perfect fit.
Frequently asked questions
How do I access my brigade’s store?
Most of our brigade stores are password-protected to ensure only members can access specific branding. If you’ve lost your access code, contact your brigade secretary or message us below.
Can I return items?
As all our items are custom-printed to order with your specific brigade name, we cannot offer returns for change of mind. Please check the size charts on each product page before ordering.
Who do you ship with?
We use Australia Post for all of our deliveries and orders can be sent to a street address, PO Box, or Parcel Locker. Most deliveries do not require a signature.